Outsourcing Hub Fiji

Comprehensive and high-quality offshoring services available to multiple industries. Our mission is to be a world-class, diversified and socially responsible company providing one of Asia-Pacific's most client-focused business process outsourcing firms.

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Considering outsourcing but unsure if it’s the right move for your business?

With increasing difficulties in filling job vacancies, rising employee retention costs and the convenience of offshoring in the post-COVID era, it’s no wonder that more companies are turning to outsourcing.

Outsourcing offers a strategic advantage for businesses looking to stay competitive, increase profits, and pass on savings to customers. As your business expands, so does the need to grow your team and streamline operations—often at a lower cost.

Explore Guide to Outsourcing at the Hub Fiji

Flexible partnership models tailored to your needs

Outsourcing – A co-leasing model

Perfect for businesses who want to fully outsource their business tasks and processes without the need to worry about managing their team’s KPIs and performance. We take care of recruitment, client support, human resource management, facilities, IT and daily operations.

Offshoring – Retaining some oversight

Great for those who want to scale their business through remote teams but still want to retain control over their team’s culture, structure and productivity while we take care of the rest. We take care of recruitment, client support, human resources management, facilities and IT.

Transactional or project work

Under this partnership model means you can work with us on a transactional basis only, through a volume of activities or on an occasional or one-off basis.

The value we offer

There's strength in outsourcing

Experience

We are a specialist outsourcing provider with access to great talent and skillsets.

Meet exacting standards

We work in some of the most heavily regulated sectors and regions and can be trusted with stringent privacy and data sovereignty requirements.

Business growth

As a business grows, so does its need to expand teams and operational practices.

Efficient practices

Outsourcing includes the ability to provide your organisation access to 24/7 business operations.

Skills and expertise across many functions

Finance and accounting

ICONPOS-Call-centre-and-customer-management

Human resources

Digital marketing and creative services

Operational support

Administration services

Information technology

Call centre and customer management

Hub Fiji Careers

We are a global company

Pepper Advantage provides opportunities for people to work collaboratively in multicultural teams all around the world.

The benefits are infinite: experience different cultures, learn new languages, become more self-sufficient, improve problem-solving skills and adaptability, and learn from people with different world views.

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Explore our offices

Pepper Advantage’s management team has led operations from the outset and driven all growth to date. We have deep industry relationships and a strong reputation in complex, regulated markets, ably supported by local management teams in each of our nine jurisdictions.

Leadership team

"The Hub is a place where people, skills, technology and opportunity all play a role to support any business who wants to be efficient and the best they can be."

Clive Kirkpatrick

Head of Operational Fulfilment, Pepper Advantage

"Outsourcing to The Hub Fiji is a smart decision for companies looking to streamline their operations and improve their bottom line. We offer a great work-life balance for employees, which can lead to higher productivity and low turnover rates."

Raymond Bangamuseve

General Manager, Pepper Advantage Hub (Fiji)

"At The Hub Fiji, we fully support the development and well-being of our staff through maintaining a harmonious work-life balance and embracing their potential to become the best versions of themselves. Our commitment is to empower our employees through our values, to do the best by our clients."

Nazhat Dean

Human Resources Officer, Pepper Advantage Hub (Fiji)

What our clients are saying

We pride ourselves on delivering exceptional outsourcing solutions tailored to our clients' unique needs. But don't just take our word for it—hear directly from the businesses that have experienced the difference firsthand. Explore their stories and discover how we've helped them achieve their goals with efficiency, dedication and unparalleled support.

Expectation delivered

The Hub Fiji diligently and thoughtfully recruited on our behalf resulting in several well-suited candidates. The hires from these candidates have enhanced our business and customer experience. Workload pressure has been relieved from the existing team & valuable contributions to processes have been made by those joining us with a proactive attitude and a willingness to engage and question the status quo.

Joshua Lindsay,
Lumina of London

Key partnerships

IF-Logo2 copy
Investment Fiji is a statutory body formed by the Fiji Government to help promote investment opportunities and facilitate development of industries, ventures or enterprises that create employment opportunities, increase exports etc that are beneficial to the economy of Fiji. Pepper Advantage Hub (Fiji) is supported by Investment Fiji and the government since our establishment in 2022.

Outsource Fiji (also known as the BPO Council of Fiji) is the industry body that guides and ensures the development of the BPO industry in Fiji. With the growing interest of the BPO industry in Fiji, Pepper Advantage Hub (Fiji) is supported by Outsource Fiji in developing the market locally and attracting clients and investors.

Keen to know more?

Arrange an outsourcing strategy session with one of our team members, where we can talk through your business goals and whether outsourcing is right for you.

We’ll discuss: