We track a variety of data points to analyse borrower stress across our portfolio with the goal of managing risks before they emerge. This month, we’re following on our last report to see how Direct Debit Rejections (DDRs) – one of our key leading indicators – in Spain increases with Euribor.
We understand that customer and business needs are changing faster than ever before, and we respond to that with a data and analytics-led approach that responds immediately to market shifts and consumer expectations. There’s no one-size-fits-all explanation with Pepper Advantage Spain. We pride ourselves on engagements that are adequately assessed, tailored to the borrower and implemented by specialised staff.
Pepper Advantage Spain is so successful because we service loans and manage assets for our clients as if they were our own. We are also experts in balancing risk with opportunity and guiding clients who are looking to add value or seeking solid returns.
Since joining the Pepper Advantage family in 2014, we have continued to build momentum as a best-in-class servicer partnering with major international organisations including Citibank, Bankia and BBVA, among many others.
Pepper Advantage Spain’s USP is that we take full advantage of artificial intelligence, machine learning and data and analytics, and combine all that with human-first sensibilities.
While it’s important to automate many back-office processes in decision-making and lower errors to almost zero, it’s also vital to remember that we are dealing with people’s lives. Atlas gives operations employees time to help customers with complex, large, or sensitive issues that can’t be addressed through automation. And those employees have the decision-making authority and skills needed to quickly resolve customer issues.
If you’d like to find out more about how Pepper Advantage Spain could help your business’s success story, please click the ‘Talk to our experts’ button.
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