The Advantage Hub

As outsourcing experts, Pepper Advantage understands that at the heart of any successful business you will find great people. The Advantage Hub is where teams of experts and the latest technology come together to play a crucial role in supporting business activities for our clients and customers. With more than ten years providing back-office services, operating to the highest and most exacting standards, we are expanding our offer to support advancing economies all over the world.

What we offer

Skilled workforces for strong businesses

A talented, committed, and hardworking workforce is essential for any company looking to build its reputation, grow and prosper. At the Advantage Hub, we have expanded our remit to include more functions, more locations, and more sectors. We have worked as an outsourcer for numerous companies over the past decade, including as a loan servicer for challengers, SMEs, and major institutions. We work hard to allay traditional fears around outsourcing by operating to the highest standards.

There's strength in outsourcing

Outsourcing is a good strategy for those seeking a competitive edge and for ways to boost profits and pass on lower costs to consumers. As a business grows, so does its need to expand teams and operational practices. Outsourcing functions to the Advantage Hub will allow you to grow at a much lower cost.

Expert team members

The Advantage Hub is home to some of the most skilled people in the services industry, with specialised teams set up to meet a broad spectrum of business needs. Working across different jurisdictions and divisions means they have unrivalled knowledge of best practices.

Flex to meet needs

Pivot, flex and allow for plans to change quickly with outsourced functions. Business growth doesn’t always happen on a consistent, gradual trajectory – outsourcing means you can accommodate peaks and troughs.

Ability to scale

Handle workflows more effectively as your business grows. With the Advantage Hub, your customers will continue to enjoy a smooth, efficient and helpful service, whatever’s happening in the boardroom.

Customer service representatives working at desk in office

The Advantage Hub in action

Locations

Clients

Role types

30+

Your Advantage Hub

Interested in outsourcing but unsure if its beneficial for your business?

As a business grows, so does the need to expand teams and operational practices at a much lower cost. We provide comprehensive and high-quality offshoring services to multiple industries.

Find out more

Access the best in the business

The fight for talent is real all over the world, as businesses in financial services navigate an employee-focused labour market.

Established partnership model

Our collaborative strategy means we’re invested in getting the best outcome for you and your business. Our goal is to optimise your services as well as saving on costs.
Outsourcing experience

We have been a specialist outsourcing provider in the professional services sector for more than a decade. We understand how to bring together client needs and local skills.
Broad skillsets

Our teams all over the world are expert in finance, administration, technology, customer services and marketing. We know how to recruit – and retain – the best in the business.
We care about the countries in which we operate

This is not just about lower wages; we train and nurture our teams around the world, providing unparalleled opportunities within the company to grow and succeed.
Expanded scope

A partnership with the Advantage Hub means you can increase the scope of service you require on an occasional or one-off basis.

The value we offer

Skilled people are hard to find and even harder to retain, plus the cost of recruitment is increasing. The Pepper Advantage Hub takes the headache away.

With a stringent recruitment policy and a supportive working culture, our teams are ready to take the pressure off your internal processes.

1

Digital-first CX

Our goal is to meet and then surpass modern customer expectations, and help people succeed on their financial journeys.
2

Meet exacting standards

We work in some of the most heavily regulated sectors and regions and can be trusted with stringent privacy and data sovereignty requirements.
3

Proprietary reporting

We take care of the reporting burden so owners can get back to running their businesses, saving time and costs.
4

Ten years’ experience

We’ve been operating for over a decade and have built up an unrivalled international network.
5

Better tools

By outsourcing functions, you don’t have to invest in fast-changing and advanced tools to improve your business.

Key benefits

Build your core business practice

Focus on growth while we take care of the rest.

Tech that ensures compliance

The Advantage Hub approach ensures businesses keep on top of regulations.

Mentoring systems

Team members ‘buddy up’ with experienced staff to get the most out of their Pepper Advantage roles.

Regular reporting

Reliable and regular feedback; more efficient workflows.

Training and development

We create employee-growth plans for all team members.

Process and knowledge gathering

We cross pollinate and collaborate to ensure that all team members have access to the latest intelligence.

Staff best practice

Employee conduct and ethics policies are measured throughout compliance training.

Simplified shortlisting

Quick, easy and accurate candidate shortlisting elicits the best results.

Case studies

Company news

Pepper Advantage to launch major outsourcing business in Fiji

The Pepper Advantage Hub will expand its outsourcing services to provide efficient operational capabilities to new and existing clients, growing its client base beyond its traditional financial services market

Closeup of hands of young man in checkered shirt using mobile phone while his partners arguing

Case study

Digital marketing in two weeks

We have put in place reliable, client-centric, tech-enabled teams in as little as two weeks to respond to urgent client needs. In that time, employees are trained to understand clients’ intricate processes, brand voice and culture and customer needs so they can deliver exceptional service.

Get the full Advantage

As a member of the Pepper Advantage community, you’ll be part of a unique global-scale network of skilled experts with access to rich data and analytics, giving you access to all the latest market trends and opportunities.

Our goal? To give people an edge, to help them succeed.