Pepper Advantage’s Credit Intelligence Platform uses real-time data to provide insights for smarter business decisions, enhancing your company’s performance and making customer experiences better.
Maria Jose García De La Torre
HR Technician
With our intuitive Credit Intelligence Platform, you can manage multiple asset classes in one place and keep track of customer performance and trends over time.
Say goodbye to non-interactive PowerPoints and retrospective PDFs and hello to real-time data and analytics that put you in the driving seat. Access the information you need in the format that’s right for you at any time.
Pepper Advantage’s Credit Intelligence Platform, crafted on Tableau and accessible through an online portal, offers in-depth analysis spanning performance and operational metrics. Users can customise report parameters, delve deeper into data and effortlessly share insights via PDFs, images, PowerPoint presentations or datasets, streamlining collaboration. Additionally, it maintains an extensive archive of reporting data.
Derived from over one million active borrowers, our data transforms into invaluable insights for client decisions, enriching business strategies and customer experiences. We’re fully committed to driving excellence in data-driven solutions – vital for managing risks, enhancing customer experiences, optimising operations and maintaining a competitive edge.
Backed by a dedicated team of data scientists, engineers and analysts, our comprehensive business functionality meticulously builds and maintains our data and intelligence systems. This cohesive effort ensures the reliability and efficiency of our platforms, empowering clients with robust insights for informed decision-making and enhanced business performance.
We specialise in Data as a Service (DaaS) and Management Information (MI), seamlessly integrating third-party data sources. Our platform ensures detailed operational data is readily accessible, empowering users with immediate insights and informed decision-making capabilities, all at their fingertips for enhanced operational efficiency and strategic planning.
Pepper Advantage helps companies by providing real-time Management Information (MI) reporting and data analysis that ensures they meet regulatory requirements. This includes making sure their conversations with customers are high quality, resolving complaints effectively and ensuring fair customer outcomes.
Understand your position under different macroeconomic situations.
Determine the right credit solutions at the right time.
Apply our data to credit scores and deliver the best offers.
Improve productivity and reduce operational costs.
Determine the right time to exit and boost profits.
Forecast how portfolios will perform under different economic scenarios.
Determine which customer contact methods result in better payment rates
Develop the best payment plans for customer success.
Addressing emerging challenges holistically
Drawing from a global network, we collect and structure credit data to meet diverse client needs. Our platform ensures data security through encryption and access controls. Leveraging cutting-edge technology, we deliver insights to financial decision-makers across Europe and the Asia Pacific.
Our strategy: fortify core services, invest in data and technology, empowering clients with actionable intelligence. From portfolio assessment to call-centre optimisation, clients access the latest insights effortlessly.
By using real-time data and analytics and deep customer profiling, businesses become empowered to operate more efficiently, minimise risks and better serve their customers – more crucial than ever in today’s fluctuating economic landscape.
Keeping track of how your portfolio is progressing is easy with the Credit Intelligence Platform because everything is in one place, with user-friendly graphs and performance metrics accessible with a click of a mouse.
With more than two decades in the field and working with one million active borrowers, Pepper Advantage has access to unparalleled data in terms of quality and reach. Our data governance strategy allows trusted intelligence to be provided at real-time speed.
Our Credit Intelligence Platform conforms to your business structure, whether your teams are client or function focused. Access to the right intelligence will allow them to do their jobs with maximum efficiency and productivity.
Our data-driven approach enhances customer financial journeys, empowering you to guide them towards optimal decisions. This not only improves outcomes but also boosts brand ratings, reflecting positively on your organisation’s commitment to customer-centric solutions and excellence in financial services.
Gain cloud-based access to tailored data and analytics, accessible from any device, driving business growth. Our dynamic dashboards and reports offer unparalleled depth, allowing you to delve into information like never before, setting us apart in the loan servicing market.
Access insights into borrower demographics, including regional employment and pay rates and direct debit adoption. Monitor delinquent loans to detect trends, anticipate issues and take prompt action. Stay informed about customers’ evolving circumstances to proactively address their needs and achieve positive outcomes.
Effortlessly track balances, loan counts, arrears, interest rates and more with user-friendly graphs tailored for easy analysis, accommodating single and multiple data series. Monitor payment rates and trends over time, offering both comprehensive overviews and granular insights into individual loans.
We enable you to utilise call heat maps, track answer rates, monitor agent call activity and oversee open and closed accounts, arrears, vulnerable customer interactions and complaint trends to ensure comprehensive oversight and effective management of your operations.
Using third-party data, we conduct thorough analysis of macroeconomic trends to forecast business cycle factors affecting credit markets and borrower stability. This insightful intelligence equips your business with a competitive advantage, helping you navigate fluctuations and make informed decisions for sustainable growth.
We’ve maintained this rating since 2012 and have been included on S&P’s Global Select Servicer List
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