Credit Technologies

Technology isn’t just support – it’s central to what we do. As a credit intelligence leader, we leverage technology and data platforms to offer matchless insights across all products and jurisdictions.

What we offer

At Pepper Advantage, our commitment to innovation is evident in our sophisticated cloud-native scalable platform. Unlike traditional Loan Management Systems, ours streamlines processes, improving customer relationship management (CRM) and compliance. We’re also revolutionising credit management via unparalleled tech advancements and data and analytics. Put simply, we’re way out in front thanks to our innovative approach, honed for today’s financial landscape.

Continuing innovation

In today’s fluctuating market, there’s a need for enhanced data access alongside stringent controls, advanced analytics for better risk decisioning and heightened automation to satisfy customer demands. Staying abreast of regulatory shifts and rapid technological advancements demands substantial and ongoing investment. Pepper Advantage offers a solution: transition from legacy systems to our cloud-native, scalable platform for continuing innovation.

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Tech to meet all needs

Central to our technology is a comprehensive loan-servicing platform and CRM system. With this set-up we manage real estate and loan assets, covering onboarding, interest calculations, customer management, payment processing and more. Our bespoke technology caters to the entire credit management lifecycle, empowering lenders to optimise operations.

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Advanced specs

Embracing the latest design principles, our technology stands at the forefront of innovation. It’s SaaS compliant and scalable, offering modular or full stand-alone platforms adaptable to various asset classes, geographies and currencies. With partitioned data storage, operational resilience, proprietary reporting, analytics and a digital-first, customer-centric approach, we’re redefining industry standards.

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Happy customers

With a strong user experience, our easy-to-use systems offer enhanced self-service capabilities for borrowers online. This streamlined approach ensures better productivity and boosts customer satisfaction.

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Our solutions for today

By partnering with us, you can easily meet the demands of the rapidly changing financial services sector.

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Loan Management System

Our LMS streamlines loan management into a single system, enhancing workflow, CRM, compliance and data management. It offers high levels of efficiency, customisation, security and adaptability for a modern lending experience. Key features include:

  • User-access controls and dashboards with workflow queues
  • Generative AI assistance
  • Customer outcomes tracking

Loan Engine

The Loan Engine provides a high degree of configurability, allowing for customised products and fast market entry across all asset classes.

Group exposure

Gain full visibility on exposure and manage at group level rather than individually. Make informed lending decisions based on accurate risk-exposure assessments, even for complex relationships.

Allocations

Automate and simplify the allocation of payments to the correct account holders, preventing losses from incorrect distributions.

Collections

Collect early or late-stage arrears through personalised interactions for each borrower, ensuring compliance. Our collections product offers both desk and field-based functionality for multiple asset classes, providing a comprehensive 360° loan view, including customer and collateral details, transactions and exit strategies.

LoanGuard

Facilitate credit decisioning and KYC (know your customer) by reviewing loan application documents at scale, identifying fraud risk through analysis of various forms of ID, bank statements and utility bills.

Collateral management

Maximise the value of your recovered physical assets through data-driven processes and strategies, reducing manual work.

Credit Intelligence Platform

An interactive online portal with loan performance and operational dashboards for real-time decision-making. Includes a suite of credit intelligence and economic commentary to keep you updated on credit market trends.

Macro Hub

Offers advanced modelling and analysis of operational data combined with external third-party data for financial institutions.

Customer self-service

Empower your customers to manage their loan accounts online securely. They can view statements, make payments, or seek financial assistance all in one place.

Key benefits

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Modular method

We adapt to suit you, providing comprehensive functionality and configurability.

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Faster implementation

We have a strong track record of migrating and onboarding vast and complex client portfolios thanks to our best-in-class tech systems.

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Properly certified

Pepper Advantage holds ISO/IEC 27001:2022 certification, ensuring robust information security management systems in place.

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Ahead of the game

We have AI-enabled efficiency inbuilt into our products.

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Delivering APIs

Our APIs enable us to work with clients and providers to meet the most exacting of security standards.

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Boost team effectiveness

With intuitive dashboards and automated workflow systems, our clients can boost efficiencies and growth.

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Cloud-based platform

Consign legacy systems and high-cost updates to the past with our continually updated cloud-based modular system.

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Strong UX

By developing intuitive interfaces, we can provide offering more self-service capabilities, which reduce the need for back-office support.

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Reduction of NPLs

Better risk assessment and borrower screening tools. We also have predictive analytics which identifies early-stage arrears and provides early interventions. 

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Scalable, holistic service

We can provide the technology and experience you need to maximise your market potential now and in the future.

Intelligent data-driven systems tailored to your needs

Our flexible, modular platform effortlessly adapts to your needs, whether deploying across your loan portfolio or integrating modules into existing practices. With easy integration, we accommodate diverse ecosystems, regulations and customer requirements. And we ensure compliance, offering ongoing innovations tailored to your specific needs, empowering you for success in dynamic markets.

Advantages

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Partnering for optimal results

Pepper Advantage empowers you to visualise complex relationships and performances with meticulous data capture. It’s easy to integrate workflow and portfolio management by harnessing predictive modelling and machine learning. Plus, you can track loan statuses and customer journeys through preferred devices, such as SMS notifications, ensuring accessibility and simplicity.

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Data-driven efficiency

Efficiently pinpoint assets available for collateral to facilitate transactions swiftly. Extract the highest value from your physical recovered assets through data-driven processes and strategies, while minimising manual work.

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Customer-first approach

We understand a customer-first approach not only benefits the customers but also strengthens the lender’s businesses by building trust, loyalty and long-term success. This thinking enables us to tailor products and services to meet individual needs. Personalisation results in better loan terms, repayment plans and support services that align with people’s financial situations and goals.

Customer satisfaction

Empower your customers with secure online loan account management, offering convenient access to statements, payment processing and financial assistance. You can centralise these services in a secure digital platform, ensuring ease of use and peace of mind for customers as they manage their financial obligations efficiently and confidently.

 

S&P ranking

STRONG

We’ve maintained this rating since 2012 and have been included on S&P’s Global Select Servicer List