03 August 2023
Providing better customer outcomes during times of financial stress
In our previous article, Fraser Gemmell, Group CEO, took a look at the current market environment in the UK and some of the steps that can be taken to ease the financial stress we see rising alongside interest rates. He highlighted the importance of understanding a given situation through a borrower’s eyes and using that insight to create the right support strategies – a critical part of the upcoming Customer Duty Act. This article takes a closer look at how to do so.
Discover the full report here