Fintechs and Challenger Banks

We’ve got your back

Access all the plug-and-play tools and back-office services you need to stay agile, competitive and resource-light. Pepper Advantage will provide you with the credit management, infrastructure, intelligence and insights you need to maintain a competitive edge against other disruptors and incumbent institutions. We’ll also grow with you, providing support and expertise while you accelerate your business.

Trusted by leading fintech brands

Overcoming industry challenges with technology

Can you predict who’s vulnerable?

Our credit intelligence platform is signalling early signs of borrower stress in rising Direct Debit Rejections not yet reflected by a corresponding rise in delinquencies. Yet the pay rate hasn’t dropped. Here’s how our technology keeps you ahead of the rest.

Looking for flexibility and tech-enabled expertise?

We’re experienced at bringing new products onto the market, onboarding clients, monitoring their credit cycles, and filling in all the gaps. We’ll also ensure that you never fall foul when it comes to regulations, compliance and due diligence.

We’re focused on data and analytics

With Pepper Advantage, you’ll know exactly what’s going on with your customers’ loans, all the time, in real time.

We provide the best customer service

With ringfenced white-label teams, we curate your brand and look after your customers.

We’re agile and responsive

We’re primed to respond to business needs and market changes, and have the ability to evolve your lending products.

We are constantly innovating

We’re on a continual journey, always developing our tech capabilities, so you’ll never get left behind.

How we work with fintechs and challenger banks

Asset classes

Residential mortgages, auto and equipment finance, small business and consumer loans, credit cards and BNPL

All figures represent the sum total as at 30 June 2023

Fintech clients

Assets under management (USD)

55bn

Loans managed (since inception)

5.5m

Asset classes

Bring your fintech and challenger bank ambitions to life

While you focus on innovation, growth and meeting modern customer needs, we’ll ensure all systems are streamlined and automated so nothing holds you back. With our modular, proprietary and API-enabled technology, which has been developed over ten years specifically to manage loans on behalf of third-party clients, you’ll be in capable hands.

Pepper Advantage’s holistic 360º support will help you maintain a competitive edge.

Customer service representatives working at desk in office

By masterminding the back office

We reduce cost pressures by looking after the back office. No need for expensive service centres and increasing staff rosters as you grow.

By being ready to act

We can put your business ambitions into action immediately. We have technology to support the fast delivery of new loan products, avoiding the need to upgrade existing set-ups.

By giving competitive advantage

White labelling is an affordable solution to an expensive problem. It enables fintechs to outsource so they can get to the market faster, saving time and resources.

By providing valuable credit insights

We provide access to best-in-class credit management tech and analytics. Our AI and ML capabilities solve the challenges faced by today’s financial businesses.

Our approach in action

Working across a growing portfolio of asset classes and product lines in commercial, SME, residential and consumer loans, we look after new loan processing, customer contact, direct debit and payment management, overpayment processing, statement production, retention release, product switching, arrears management, vulnerable customer care, term expiry, mortgage administration, redemptions and closure.

Case studies

Closeup of hands of young man in checkered shirt using mobile phone while his partners arguing

Case study

Filling the credit gap in South East Asia

Akulaku brought Pepper Advantage onboard to help facilitate its ambitions to grow financial inclusion throughout Indonesia. Pepper Advantage’s like-minded approach to helping those demographics with unmet credit needs made it the perfect fit.

Case study

Managing a shifting asset mix

Pepper Advantage assisted UK challenger Metro in its quest to generate profits through shifting its asset mix. We were able to adapt our processes to accommodate new ambitions, including integrating telephone systems to provide uninterrupted customer service provision.

Case study

Using data and analytics to increase NPL recoverability at BAF

Pepper Advantage introduced best-in-class systems so BAF could improve performance rates and plan for future growth. Our systems allowed the finance provider to predict consumer behaviour and drive productivity – for BAF and its customers.

Attractive young woman working on a desktop computer smiling as she leans forwards reading text on the screen, view over the monitor

Case study

Integrating with brand culture at LendInvest

Tailored training was delivered to address customer expectation and brand representation. As part of the onboarding process, Pepper Advantage spent significant amounts of time understanding the clients’ brand guidelines, brand voice and culture.

Get the full Advantage

For answers to your questions and information on how Pepper Advantage’s tech-enabled business model and Credit Intelligence platform can help your business grow.

Our goal? To give people an edge, to help them succeed.